I'm trying to set up an option where a product can be custom made using Infinite product options. I set up the options, then the option set connected to the product page but nothing is showing on the product page. Is there something I'm missing? Do I have to page for it to show on the page bc I dont have access to the conditions options? Please let me know if there is a setting of something I am missing, I've synched the products. The help page on the app site is very unhelpful, it tells you the step-by-step (which I followed) but it doesn't explain any of the logic or what the result should be. TIA!
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Julie here from Shopify Support. Thanks for reaching out.
It sounds like you're using the Infinite Product Options app developed by HulkApps, is that right? If that's the case, I managed to find a handy guide on how to properly install this app. I do see that you've mentioned you've followed their setup instructions, but did you get a chance to edit your theme's code? This is required for the options to appear on your product page, so if you haven't done so just yet, this is likely why you aren't seeing them on your website.
If you're still stuck, then my suggestion is to reach out to the developers directly for assistance. When it comes to third-party apps, the developers themselves are the best suited to help troubleshoot and should be able to help you with the setup! While you should see an option to reach out from within the app itself, you can also find the contact information for developers on their app's "About" page in the Shopify App Store, right under the Support section.
I hope this helps lead you in the right direction and I'd love to see your product page once the app has been successfully installed! Feel free to share that with me here.