Instafeed App Not Working

Solved
lucyclark
Excursionist
19 0 7

 

Screen Shot 2021-03-23 at 10.08.45 pm.png

Hi, I have downloaded Instafeed but it is not showing correctly in my store. There is nothing on the left hand slide to delete it and when I delete the app it still shows can anyone help me to get rid of it. I have since installed a new app for showing my instagram feed which is working great but I want to get rid of the instafeed one as it is glitching and making my website freeze if you try and click on it. 

My website is www.silkstyler.com.au and password iattao 

Thank you, there is a photo for reference. 

 

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Dirk
Shopify Staff
Shopify Staff
1062 121 236

Hey, @lucyclark 

Is this the Instafeed app that you had installed? It sounds like some of the app's residual code has stayed after it was uninstalled. If so, you can reach out to their support team directly here. They should be able to find and locate the code on your store to remove it.

If there is anything else I can help you with, please let me know.

Dirk | Social Care @ Shopify 
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lucyclark
Excursionist
19 0 7

Hi Dirk, 

 

Thank you, I have contacted them and they have said they can not help, is there anything else I can do? 

 

Thanks 

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Dirk
Shopify Staff
Shopify Staff
1062 121 236

This is an accepted solution.

Hey, @lucyclark 

That's unfortunate! If they cannot help you fix their app, I would suggest using an alternative app instead. Instagram Feed + Stories by eShopCRM should suit your needs. It's also completely free to install! 

Dirk | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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