I've been dealing with on going issues with an app that basically is just making more work for myself because their system keeps glitching either deleting, unsyncing or changing things.
I've tried the ebay channel but didn't really have good luck with it.
After going through Google and the App Store, I can't find anything that is reasonable that sounds like it actually works all the time.
With the app I'm using now, I've had to go through my listings and fix application fitment because it disappears. I've had to resubmit templates because they become disconnected. I've had to sync shipping profiles, return profiles, payment profiles, buyer requirements, etc...MULTIPLE times. It has just become more of a job to fix things over and over.
I feel like my sales have dropped because of this app.
Anders from the Shopify Social Care team here.
It sounds like the app is not functioning as intended due to these errors. Have you tried reaching out to the app developers directly? You can always find a developers contact information in the App Store by searching for the app and then checking under the 'Support' section.
You mentioned that you had tried out the eBay sales channel but that it didn't quite work out. What did you find about the integration that didn't work for your business? While the sales channel integration is supported by eBay (email@example.com), I'd be happy to help where I can!
Anders3 | Social Care @ Shopify
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Thanks Anders for the reply. I have been going back and forth with support with the app for quite awhile now. They have me on hold for over a week now while they try to figure out the issue...while I still pay for the app. I've asked about a credit but they won't even respond to my question.
I don't remember exactly what the issues were with the ebay channel, but if i add the ebay channel to my shop now itll cause issues with the app as well.
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