Issues with ebay syncing with shopify

GreenValley
Tourist
9 0 0

Until last week, was working fine but today I receive an order only on eBay.

Can someone help me please?

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CourtneyMiller
Excursionist
40 1 2

Hey @GreenValley, what tool/application are you using to perform the integration with Ebay? Could you describe how it was originally working and how it is different now? Also, do you know if it may be caused by any recent updates to the application/tool?

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GreenValley
Tourist
9 0 0

The integration is Shopify Sales Channel by Shopify. 

Captura de Tela 2021-05-07 às 7.11.25 AM.jpg

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CourtneyMiller
Excursionist
40 1 2

I don't see an eBay sales channel app by Shopify https://apps.shopify.com/partners/shopify. Are you sure it's a Shopify developed app? Are you using this eBay integration app (https://apps.shopify.com/ebay) by any chance?

GreenValley
Tourist
9 0 0

Exactly ... eBay integration! Sorry for the mistake.

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CourtneyMiller
Excursionist
40 1 2

Have you tried any of the other unofficial eBay sync apps on the Shopify app store? There are a couple that are pretty highly rated: https://apps.shopify.com/search?q=eBay

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GreenValley
Tourist
9 0 0

Now I noticed get this message for more than 2 weeks ...

Sync job running in the background 

Captura de Tela 2021-05-08 às 7.32.59 AM.jpg

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