Lulu here from the Shopify Support team. Thanks for reaching out here, and I'll be more than happy to help you out.
An app that I find great for this is Messenger Chatbot Marketing. It allows you to guide your potential customers through Messenger and show them your FAQs, such as payment, shipping, returns, order status, and more. They don’t need to wait for your responses for hours anymore as it can answer your customers’ questions automatically. You can show your best products to visitors through Messenger and let them place orders easily and it also gives your potential customers exclusive discounts and let them place orders without any hesitation. This app has a free plan or it costs $12.00 a month but it is a great app to save customer service time as they can find the answer themselves. It also has a free trial so you can try it out before purchasing.
I hope this helps but if you have any other questions, please let me know. I believe this would be a great app for Black Friday and Cyber Monday that are coming up. We have also put together this Black Friday Checklist which is full of tips and tricks to make the most of the busiest online season so be sure to check it out!
Lulu | Social Care @ Shopify
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