Messenger channel - Unable to select variants

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Tourist
4 0 1

Hello, my Messenger channel is broken and no one can select product options / variants.


This is the issue:

1) Messenger Chat and click on Shop Now (Acquista Now)

2) Select collection -> product

3) Select the Taglia option (Choose Size = Scegli Taglia) -> the variants relative to the Taglia option do not appear.

 

Thanks for your help :)

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Shopify Staff
Shopify Staff
188 23 42

Hi @Davide_Paradiso,

 

Thank you for reaching out with your question. Would you be happy to share your store with me here so I can take a look at this issue for you and see if I can replicate it on my end? If you'd rather do this privately, let me know and I'd be happy to help you troubleshoot this over email.

 

Kind regards,

 

Victor | Shopify Social Care

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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Tourist
4 0 1
HI Victor,

This my online store: bottegahilo.it
My linked FB page: https://www.facebook.com/bottegahiloItalia
Messenger channel is correctely set up but Message Us button is disabled.

Tnx.
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Shopify Staff
Shopify Staff
188 23 42

Hi @Davide_Paradiso,

 

Okay, thank you. I will need to look into this in more detail so I will be sending an email to the address linked to your forums account to authenticate you and find out more. Please keep an eye out for my email and get back to me there.

 

Kind regards,

 

Victor | Shopify Social Care

 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Tourist
7 0 0

@Davide_Paradiso wrote:

Hello, my Messenger channel is broken and no one can select product options / variants.


This is the issue:

1) Messenger Chat and click on Shop Now (Acquista Now)

2) Select collection -> product

3) Select the Taglia option (Choose Size = Scegli Taglia) -> the variants relative to the Taglia option do not appear.

 

Thanks for your help :)


Hi Davide,

I'm wondering if you got to resolve this issue? I just encountered it in our store.

Thanks!

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Tourist
4 0 1

Hi Barbara P,

 

1 Like