Multiple Facebook Shops

New Member
1 0 0

Hello 

We are having a similar issue. We have two separate Shopify accounts and two separate facebook pages controlled under the one facebook business manager. I'm connected under one page but when I try to connect my other store it dosn't even come up on the list of available stores.

0 Likes
New Member
1 0 0
Same issue
Have two shopify accounts and two pages whose access is shared by Facebook business manager
Cannot connect the second one
0 Likes
Shopify Staff
Shopify Staff
701 37 99

@Sahil_fleakart @plugyourholes 

 

I've shipped both of you an email! 

Peter | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 

To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes
New Member
36 0 0

Same Issue

0 Likes
Shopify Staff
Shopify Staff
701 37 99

@ion_arregui 

 

I've shipped you an email! 

Peter | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 

To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes
New Member
1 0 0

Hi Peter,

 

We're having the same issue here. 3 stores, 3 Facebook pages (under one business manager). You connect one, the other Facebook pages disconnect, and so on.

 

I can see it's been over a year since this thread was made, and as this is quite a serious issue impacting our business, I was wondering if any progress has been made?

 

Regards,

Mike

0 Likes
Highlighted
Shopify Staff
Shopify Staff
701 37 99

@MikePJA 

 

I do know that it is an on-going issue that requires our teams to work alongside Facebook engineers to get resolved, however; outside of this, I don't have any other updates to share on the status of the issue. Each case is escalated up to our Technical support so they can work towards getting this resolved. For this, I've shipped you an email so we can get that process started. If you can reply back there then I can get your ticket escalated up. 

 

Chat soon!

Peter | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 

To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes