This is an accepted solution.
Thank you for the feedback, @edwardupton! I do agree that having this requirements written in a doc will be beneficial for other partners as well. I will be sure to send your feedback to our team.
To answer your question, @milindpatel. I have reached out to our Partners team, and they have confirmed that app reviews can only be submitted by store's staffs. This means, you won't be able to leave reviews from a collaborator or developer account. That being said, I am also going to add this to my note to our team as well so that app review requirements are listed in details.
If you have further questions, feel free to follow back up and I'll be happy to take a look.
May | Social Care @ Shopify
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> The merchant has interacted with the app within 45 days.
What exactly does this mean? Is it enough for the app to have been installed for more than 45 days? Or does interact mean the shop must have logged into the app or some other action that goes through Shopify auth?
I wanted to write a review about an app which has the worst support I have ever come across, a shame because their products and prices are good, but their support is just terrible to non-existant.
I too got the message that I cannot write a review - this is very ambiguous - I installed the app a few days ago and immediately imported 50 items from them into my shopify store (NONE of which imported correctly) so do I have to wait 45 days or do I have to "interact" within 45 days - presumably importing 50 items into my store must count as "interacting"? I have tried every method of complaining to them both from there site (I got a message after submitting a Ticket basically saying I am not allowed to submit a ticket), I also used the "get Support" on shopify App page to send complaints but still no replies.
Please explain how I can tell others just how bad their support appears to be, by writing a review. Thanks.