Today one of my customer goes to write review about our application FLITS but here's image he sends me that he is not able to write review
As Per client's sentence this alert appears on write review popup. (The store is on Advance shopify plan)
I feel like it says client's cannot write review after 45 days.
Anybody faces the similar problems?
Any Suggestions would be great.
Solved! Go to the solution
What it says is that your app should be installed for not less than 45 days before the shop owner can leave a review. How long is this client with your app?
This is May from Shopify.
I am sorry to hear that your client isn't able to write a review. If your client has the app installed for over 45 days on their store, and is on a Shopify paid plan, then they should not be seeing that error message. Is this the only instance where your customer is seeing this error? Or are there a few other customers with the same issue?
To gather more information about your client, I am going to send you an email to the email address attached to this forum account. That way, our team can take a look into this issue further. Keep your eyes peeled for the email!
I'm sorry to hear that you are having this issue as well. We currently don't have a known issue with merchants not being able to leave app reviews. There are a few requirements that merchants have to fulfill in order to leave a review. Please make sure that your merchants check all these boxes:
After a merchant uninstalls an app, they still have 45 days to leave a review before the privilege is revoked.
If they meet all of the above requirements and still not able to leave a review, please follow back up and let me know. That way, I can send a follow up via email to your private email and gather more information on the merchant, so we can take a closer look into their account.
Are there any conditions like who install the application can only write a review?
Some of our clients say us to write a review as they don't have time and they really trust us well but we got the same error message.
We have collaborator access to those stores.