Not able to write review

Solved
Excursionist
45 1 4

Today one of my customer goes to write review about our application FLITS but here's image he sends me that he is not able to write review

 

Flits  Rewards   Loyalty – Ecommerce Plugins for Online Stores – Shopify App Store.png

 

As Per client's sentence this alert appears on write review popup. (The store is on Advance shopify plan)
I feel like it says client's cannot write review after 45 days.
Anybody faces the similar problems? 
Any Suggestions would be great.
Thank you.

2 Likes
Shopify Partner
1054 116 170

What it says is that your app should be installed for not less than 45 days before the shop owner can leave a review. How long is this client with your app?

Sergiu Svinarciuc | CTO @ visely.io
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution!
- To learn more about the awesome stuff we do head over to visely.io or our blog
0 Likes
Excursionist
45 1 4

Hey @Visely-Team
Nearly around 16+ months.

0 Likes
Shopify Partner
1054 116 170

Uh oh that's odd. Maybe Shopify team has some insights into it...

Sergiu Svinarciuc | CTO @ visely.io
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution!
- To learn more about the awesome stuff we do head over to visely.io or our blog
0 Likes
Shopify Staff
Shopify Staff
335 31 70

Hi, there!

 

This is May from Shopify.

 

I am sorry to hear that your client isn't able to write a review. If your client has the app installed for over 45 days on their store, and is on a Shopify paid plan, then they should not be seeing that error message. Is this the only instance where your customer is seeing this error? Or are there a few other customers with the same issue? 

 

To gather more information about your client, I am going to send you an email to the email address attached to this forum account. That way, our team can take a look into this issue further.  Keep your eyes peeled for the email!

 

Best Regards,

May
Shopify Support

May | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes
New Member
1 0 2

Has this been fixed? We have a merchant trying to leave a review of our Shopify app, but they see that same message indicating that they cannot leave a review AFTER 45 days of using the app. Very strange.

2 Likes
Tourist
6 0 0

Yes, we also have this problem. Our customers see much more value after 45 days of the app being installed, so this is a major blocker to marketing

0 Likes
Shopify Staff
Shopify Staff
335 31 70

Hi, @datadog and @edwardupton.

 

I'm sorry to hear that you are having this issue as well. We currently don't have a known issue with merchants not being able to leave app reviews. There are a few requirements that merchants have to fulfill in order to leave a review. Please make sure that your merchants check all these boxes:

 

  • The merchant has interacted with the app within 45 days.
  • The merchant needs to be on a paid plan. Stores that cannot leave a review are stores that are in trial, affiliate or development
  • The review needs to meet the 100 character minimum.

After a merchant uninstalls an app, they still have 45 days to leave a review before the privilege is revoked.

 

If they meet all of the above requirements and still not able to leave a review, please follow back up and let me know. That way, I can send a follow up via email to your private email and gather more information on the merchant, so we can take a closer look into their account.

 

Kind Regards,

 

May.

 

 

May | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes
Tourist
6 0 0
Thanks May. I believe the issue in our case is needing to 'interact' with
the app within 45 days.

These rules aren't clear either to app developers (I received 3 different
answers in the partner Slack channel) or to stores (where the reason they
can't review is given as them having been installed for too long). Perhaps
that could be addressed with some improved messaging?
0 Likes
Excursionist
45 1 4

Hello @May

 

Are there any conditions like who install the application can only write a review? 
Some of our clients say us to write a review as they don't have time and they really trust us well but we got the same error message.

We have collaborator access to those stores.

0 Likes