Order Printer not working with Safari 12

Tourist
9 0 1

Hi,

Order Printer seems to be having problems with Safari 12 on OS 10.

It's weird as it worked once but now says it doesn't support my version of Safari and I need to upgrade.

Thanks,

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Community Manager
Community Manager
2498 171 376

Hi Gemma, 

Nick here from Shopify. 

Would you be able to go into a little more detail about what exactly isn't working on the Order Printer app for you? A screenshot if possible would also be useful. On

Did you mean to upgrade Safari the browser too? It could be worth double checking your Safari browser is up to date and see if it works then. Apple has a guide for the steps to update your Safari which you can see here

Looking forward to hearing from you. 

Cheers, Nick

Nick | Social Care @ Shopify
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Tourist
9 0 1

Hi,

I downloaded the latest version of Safari yesterday (12), hence the problem.

Order printer flashes through a load of different screens, then it ends up back at the Apps screen with a big red message at the bottom.

Screenshot attached.

Thanks,

 

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Community Manager
Community Manager
2498 171 376

Hi Gemma, 

Thanks for sending the screenshot, it was very helpful in doing some more troubleshooting for you on this. After further investigation, this is something which our team is aware of and there is a workaround. The way to stop the notification from popping up and to be able to use Safari with order printer is to clear all of the Shopify cookies from Safari. You can see the instructions on how to do this by clicking here. Can you let me know if this works for you or not either way, please. 

Any other questions, don't hesitate. 

Cheers, Nick

Nick | Social Care @ Shopify
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Tourist
9 0 1

Hi,

That has sorted it.

Thanks,

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Community Manager
Community Manager
2498 171 376

Hi Gemma, 

Great to hear that. Thanks for getting back and letting me know. 

All the best, Nick

Nick | Social Care @ Shopify
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Tourist
9 0 1

Worked all day yesterday.

Came in today and same error.

Thanks,

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Community Manager
Community Manager
2498 171 376

Hi Gemma, 

Ah ok, that's odd. Can you try the same process again and let me know if that works, please? If the same thing happens again, can you let me know and we can get our higher technical team to look into this further for why to find out why. 

All the best, Nick

Nick | Social Care @ Shopify
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 - To learn more visit the Shopify Help Center or the Shopify Blog

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Excursionist
19 0 4

Hey Nick,

This is a well known problem:
https://ecommerce.shopify.com/c/api-announcements/t/breaking-change-to-safari-itp-2-0-540147
https://github.com/Shopify/shopify_app/pull/617

Built more than 10 public Shopify apps for clients, with partners and our own – https://asoft.co
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Community Manager
Community Manager
2498 171 376

Thanks for the heads up on this Sergey. 

Gemma, has this still been happening for you? Let me know if it has and we can look into it further should we need to. 

Nick | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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