Paid for an app but stays on trial

New Member
1 0 0

Hey there i just paid for an app called 'File Optimizer' 24.99$.I got charged but in my app store the app shows that it's still in trial version.If anyone can help would be great.Thanks

Shopify Staff
Shopify Staff
1086 97 180

Hi, @AwsomeHousing 

I would recommend some basic troubleshooting to begin with such as logging out/in and clearing your cache.

If the issue persists, please connect with the app's support directly by selecting 'Apps' in your admin then selecting 'Get support' next to the app in question like so:

When having problems with third party apps, it's always best to connect with their support directly. 

For Shopify supported apps, you can reach out to our 24/7 support for assistance. 

Hope this helps! 

Elle | Social Care @ Shopify 
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