Lulu here from the Shopify Support team. Thanks for reaching out here, and I'll be more than happy to help you out.
If you had the app installed on your store then you are billed for it whether you are using it or not. You need to uninstall the app if you are not using it. However, as much as I wish I could be the best person to help you out with this payment when it comes to apps that were not developed directly by Shopify, the refund needs to be approved by the app developer. I can contact them and ask for a refund if you'd like? I will CC you into the email so you can be a part of the conversation also. How does that sound?
Lulu | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Click Accept as Solution