Ping App

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Hello Everyone,

Need some advice with the Ping App.  The Shopify Video's I've watched shows a feature that when chatting with a customer, there is a store icon in the text field so you can reference products etc. during the chat.  Mine however, does not have anything.  Here is a screen shot of the main board on my android tablet, I am using my PC to test the chat and using my tablet to respond.

Page 1.jpg

Now when I select the 'Shop Visitor 2SC' message, you will see at the bottom, it gives me no options at all (see below).  Only thing I can do is respond, similar to a SMS.


I figure there has to be a setting I am missing but for the live of me, cannot find it.

Please Help.