Please whitelist photolock.io domain from Tracking Protection to view our site.

Solved
EddieB
Tourist
6 0 3

Hi, 
I have just notice that some of my customers are getting this error. 

"Please whitelist photolock.io domain from Tracking Protection to view our site."

Thanks in advance for your support, 

Ed

0 Likes
Nick_Marketing
Shopify Partner
284 53 71

This is an accepted solution.

Please check the link, the app dev provided a reply to the same question, posted on Jul 9.

https://apps.shopify.com/photolock/reviews

You have Browser tracking detection enabled in your Photolock settings. It is not an error but a feature of the app that blocks users that use browsers which prevents apps to load. It is not turned on by default, so you must have enabled it after.

Since this feature blocked you from entering your site, that means your browser blocks tracking. Shopify's current system does not work with browsers that blocks tracking, so that's why you could not login to the app. You may want to try with a different browser. Safari is known to block apps during authentication.

You can learn more about features in our help center. We also reply all questions within 24 hours, so feel free to reach out anytime.

- I help businesses with eCommerce and Marketing Technology integrations.
- For consulting work inquiries, please send me a Private Message.
- Presently working in Toronto, CANADA.
0 Likes
EddieB
Tourist
6 0 3

Nick,

It is odd that I did not have photolock.io app at the time of this error. I have since downloaded it and seemed to resolve the error.

Thank you!

0 Likes