Power Tools app is down 500 error, who do I contact to get this fixed?

Shopify Expert
96 0 6




Shopify Staff
Shopify Staff
1066 120 169

Hi, @Ss,

Hank here from Shopify.

As this is not a Shopify website, I would not have the specific information on who to contact about this error. Although from your screenshot it looks like the developers were notified of the event.


I checked now for you though and the website loaded up for me, so it may have just been a temporary issue.


From the website, they have a support chat setting, so this may be used to contact them if you are able to view the website. Although I could not find their contact information, this is a link to their help center which you should hopefully get some value from.

If you are referring to one of their apps on the app store, however, I do see they list a contact email of support@powertoolsapp.com, so this may also be of value for you if experiencing an issue with an app rather than a website.


All the best, Hank

Hank | Social Care @ Shopify 
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15 0 2

Hi Hank,


Thanks for the great reply, yes this was a temporary issue that has been resolved. Cheers!