Problem with Privy Pop-ups

15 2 1



I'm having a problem with the pop-ups from the Privy app. I put a pop-up to come up when people first enter the site so they can sign up their email but it isn't working properly though. It comes up fine and you can input an email into the text box, but the submit button (it says "reveal code") goes to the dot dot dot button loading image then does nothing.


You can check it out yourself on


Is there anyone who can help solve this please?




Shopify Partner
36 7 34

For me it is working!! 


Screenshot 2019-02-10 at 00.19.49.png

Personal Shopify Development for $40 an hour. Contact me by private message or by email at
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Shopify Staff
Shopify Staff
88 10 16

Hey, @MundayBodyCare

Emma here from Shopify. Welcome to the Community! 


The pop up seems to be working fine from my end as well. 



It could have been an issue with your internet at the time, or a browser issue. 


Great site, by the way. Excellent work! How's business going? Let us know what you're working on next. We're always here to support you! 


All the best, 

Emma | Shopify Social Care 

-Emma- | Social Care @ Shopify 
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15 2 1

Yeah I managed to get it fixed thanks. 


It was a problem with the Privy settings, specifically the reCAPTCHA. 

Apparently the settings for auto-reCAPTCHA were too strict so I had to just disable the "invisible reCAPTCHA" option.

I provided a picture showing the option. 


Thanks for the help everyone.



1 Like