Problem with senders email on shopify email

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New Member
2 0 0

Hey guys, I'm trying to fix that problem for two days. Can't find a solution.
So I started a new promo campaign for my subscribers, by sending them a promo email, but I can't change the email from whom I'm sending it to. Even tho I've to change it in Settings---general---customer email. In the regular abandoned emails, it has changed but in the campaign, it always stays the same. How I can change that?

And I can't change that oneAnd I can't change that oneHere is actual email

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Shopify Staff
Shopify Staff
836 50 105

Hi there!

Don here from Shopify.

Thanks for letting us know about this.

The first thing I would advise you to do in this situation is to clear the cache on your browser and try using a different browser than the one you have been using to log into Shopify to see if there is any difference there.

If you still see this behaviour in those circumstances, just reply here with a link to your store so we can check this out in greater depth.

 

Regards,

Don

Don | Social Care @ Shopify
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New Member
2 0 0

Sorry, I've tried but i don't work. Here is the link to our shop https://gulpbkk.com/

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Shopify Staff
Shopify Staff
836 50 105

Hi again there!

Don from Shopify once more.

Apologies, as I did not manage to get back to you here until today.

Did you manage to get this changed over for your campaigns, or has it been necessary to create new ones to reflect the new email address?

In any case, let us know how this is going for you now so we can check this out further if necessary. 

 

Regards,

Don

Don | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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