Product Review: import not working

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Excursionist
31 3 3

Hey All,

I have recently imported all my product reviews into "Product Reviews by Shopify".

The reviews all appear in the admin panel but don't show up on the products.

I can add new reviews to these products and the new ones display.

 

Is there a reason why this is happening?

 

Some further details:

I have exported my reviews and looked at the data and new and old reviews all have the same handle column. I don't get why this is only displaying the new ones

 

Thanks,

Cyrius Media Group

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Excursionist
54 1 7

Hi @CyriusMedia,

 

Sorry about this. I'm not in the best position to help explain this...but while you wait for assistance, would you want to try this?

 

Thanks,

Naana.

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Excursionist
31 3 3

Hey Naana,

You need to pay to have more than 10 reviews.

We have 70+ so this is not a viable option.

Cheers,

Cyrius Media

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Excursionist
31 3 3

Upon further inspection i have figured out the following:

 

It seems that the ID's are incorrect between the product reviews and the products.

Is there a way to fix this?

 

- a product has the ID: 4186721910847
- the reviews metadata is calling for reviews linked to the product ID:4186721910847
- The reviews point to the product ID:1999871017023. This is incorrect.....

I don't know why these ID's are different but they are

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New Member
30 0 0

Hi @CyriusMedia ,

 

Check out the new app.
I guarantee you will be delighted

https://apps.shopify.com/aliexpress-reviews-importer

 

Reviify is an all-in-one app for Ecommerce Review Management.

You can change everything  and choose design

COPMPLETE ALL JUST A CLICK.  FREE VERSION IS AVAILABLE.

 

Kind regards,

 

Sara

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