Product Reviews (Shopify App) - Some customers can't see or leave reviews?

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We have about 30% of our customers saying they can't see the existing product reviews.  Also, if they click "write a review" it just reload the same product page instead of bringing up the review entry fields.

This is for the Product Reviews app by Shopify.

I can't figure out any common thread.  Some are on iphones, some on laptop PCs.

I can see the reviews on our live version and "write a review" works for me and most customers.