Product Reviews

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Excursionist
27 2 2

Hi , Is it possible to solicit product reviews from customers who have bought in our offline stores. 

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Shopify Staff
Shopify Staff
253 25 34

This is an accepted solution.

Hi, @!

 

Rose here from Shopify. Thanks for reaching out!

 

Are you currently using Shopify's Product Reviews application and hoping to populate reviews from past customers outside Shopify's platform? If so, you can certainly ask anyone to post a review on any given product.

 

If you have made sales outside the scope of your Shopify store, you can contact your customer and provide the direct URL link to your product. In the section for Customer Reviews, the customer can simply click on "Write a review" and enter the information they desire. There is no need to have a customer account through your Shopify store. 

 

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I hope that helps! If you have any other questions, please let me know.

 

Cheers!

 

Rose | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Excursionist
27 2 2

This is an accepted solution.

Thank you Rose. Thats very helpful ! 

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Tourist
12 0 1
Can I change the sitting so only people who bought that product can submit a reviews, it seems everyone can submit a review
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Shopify Staff
Shopify Staff
253 25 34

This is an accepted solution.

Hi, @Sam-Kaid!

 

Thanks for reaching out about this.

 

Currently, the Product Reviews application is open for anyone to publish. It cannot be set to previous customers exclusively. However, you can disable the auto publish feature so that you may review the submissions and manually publish them yourself. You can do this directly from the application under Settings:

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I hope this helps!

 

Cheers!

Rose | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Excursionist
27 2 2

Hi Rose ,

Can you enclose some examples of a few stores that have implemented Reviews by Shopify. 

Thank you

SS

 

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Excursionist
27 2 2

Hi Rose ,

Can you enclose some examples of a few stores that have implemented Reviews by Shopify. 

Thank you

SS

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Shopify Staff
Shopify Staff
253 25 34

This is an accepted solution.

Hi, @Hasbro !

Thanks to getting back to us.

I'm afraid we are unable to advertise any shops that use Shopify due to security reasons. Therefore, I will not be able to share any stores that currently use the application.

Do you have any questions or reservations about the app that I can address for you directly? 

I look forward to your reply.

Cheers!

Rose | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Excursionist
27 2 2

That's all for now. Thank  you for your prompt response.  

 

Regards

SS

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Excursionist
27 2 2

Hi Rose , 

 

We went ahead and installed the app and we would like help with 2 issues :

https://basicslife.com/collections/new-arrivals/products/basics-tapered-fit-pirate-black-stretch-tro...

1. Alignment issues :

Mobile : 

It appears at the end of the screen. Can we move it a little more to the left.

Desk top 

1.  Can we move it to under  where "Wash Care "appears. 

Suhail Sattar

 

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