Question About A Contact Feature // App

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I recently saw an awesome feature on the Elixr Coffee website. If you check it out, you'll see that at the bottom of the page, there's a button that says, "Questions? We can help. Chat with us now." When you click on this button, it allows you to text someone who can ostensibly help. 


Does anyone know what feature or app this is? I spoke to the founder of Elixr and he said that he runs it through Shopify but doesn't know what it's called. I figured someone here might recognize it!