Receiving "unknown can't be blank" on all products submitted to Google Shopping

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Shopify Partner
6 0 2

I've connected my store to the Google Shopping app and submitted all of my products, but every product has the error "unknown can't be blank". How can I resolve this?

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Shopify Staff
Shopify Staff
24 0 2

Hi Charlie,

This is Sara, Shopify Guru :) - Thank's for reaching out. 

Often, this error comes up temporarily when many products are uploading at once, and can often be solved by editing any of the specific errors identified, and re-uploading them. Alternatively this could be a result of missing GTIN numbers, or blank product prices. 

If you do not see any specific errors on your products, or are still running into issues, I am going to reach out to you directly by email, and we can look into your account specifically. 

We'll be in touch soon!

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Shopify Partner
6 0 2

That did it. Specifying the product was "custom" and re-submitting it resolved the "unknown label" error. Thanks Sara!

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New Member
28 0 0

how was it fixed?

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Shopify Partner
6 0 2

Matthew, my post above explained it. 

Specifying the product was "custom" and re-submitting it resolved the "unknown label" error.

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