Recharge app: out of stock/inventory issue/redirecting to shopify checkout

Highlighted
New Member
3 0 0

Hey everyone, 

 

Having a bit of a nightmare. I run an online subscription business and use recharge app for this prupose. It's been working great until the last week I did the following. 

 

1. Made all subscriptions unavailable as it was out of stock before the 30th preorder deadline

2. Made all subscriptions available as we reopened our sales for the following month.

3. all inventory tracking is set to 1. continue selling when out of stock 2. do not track inventory

 

Ever since this happened whenever someone is going to purchase a subscription they get an out of stock error, or else no variant ID. 

 

I've done the following

 

1. updated rule sets 

2. synced products (many many many times)

3. set recharge checkout to always make order even when out of stock

3. got onto recharge, they think it's misdirecting to the shopify checkout instead of the recharge checkout but none of what they suggested is working

 

I also don't understand why this just happened out of the blue with me changing the stock. 

 

Any help would be greatly appreciated, 

 

Getting loads of people messaging me trying to check out!

 

Cheers

 

R

0 Likes
Highlighted
New Member
3 0 0

This is the error I keep getting, everything else is set up as normal

 

https://www.brewboxcoffee.ie/7171145831/checkouts/0dd5963ae52190903a25185ffe8c6cec/stock_problems?_g...

 

recharge have been pretty unreachable unfortunately

0 Likes
Highlighted
New Member
3 0 0

anyone else able to help??


@RoisinCull wrote:

This is the error I keep getting, everything else is set up as normal

 

https://www.brewboxcoffee.ie/7171145831/checkouts/0dd5963ae52190903a25185ffe8c6cec/stock_problems?_g...

 

recharge have been pretty unreachable unfortunately


 

0 Likes
Highlighted
New Member
1 0 0

Hello,

maybe you are my rescue. I have exactly the same problem, how did you solve it?

 

Kind regards

 

Serigne

0 Likes
Highlighted
Shopify Partner
1 0 0

I had a similar problem. After adding to cart from the product page, it would redirect to the cart page. However, when you'd reach checkout it says the item was out of stock. It turns out that my cart.liquid was missing this line of code: {% include 'subscription-cart-footer' %} 

Once I included that line, everything was working  (obvious that file need to already exist in your snippets folder) 

 

0 Likes
Highlighted
Shopify Partner
12 1 4

Hi, I'm having the exact same issue now on all subscription items.  Can you tell me where this line of code should be placed in the .liquid file so I can see if it too resolves our out of stock issue?  TIA! 

0 Likes