Recharge app: out of stock/inventory issue/redirecting to shopify checkout

New Member
3 0 0

Hey everyone, 

 

Having a bit of a nightmare. I run an online subscription business and use recharge app for this prupose. It's been working great until the last week I did the following. 

 

1. Made all subscriptions unavailable as it was out of stock before the 30th preorder deadline

2. Made all subscriptions available as we reopened our sales for the following month.

3. all inventory tracking is set to 1. continue selling when out of stock 2. do not track inventory

 

Ever since this happened whenever someone is going to purchase a subscription they get an out of stock error, or else no variant ID. 

 

I've done the following

 

1. updated rule sets 

2. synced products (many many many times)

3. set recharge checkout to always make order even when out of stock

3. got onto recharge, they think it's misdirecting to the shopify checkout instead of the recharge checkout but none of what they suggested is working

 

I also don't understand why this just happened out of the blue with me changing the stock. 

 

Any help would be greatly appreciated, 

 

Getting loads of people messaging me trying to check out!

 

Cheers

 

R

0 Likes
New Member
3 0 0

This is the error I keep getting, everything else is set up as normal

 

https://www.brewboxcoffee.ie/7171145831/checkouts/0dd5963ae52190903a25185ffe8c6cec/stock_problems?_g...

 

recharge have been pretty unreachable unfortunately

0 Likes
New Member
3 0 0

anyone else able to help??


@RoisinCull wrote:

This is the error I keep getting, everything else is set up as normal

 

https://www.brewboxcoffee.ie/7171145831/checkouts/0dd5963ae52190903a25185ffe8c6cec/stock_problems?_g...

 

recharge have been pretty unreachable unfortunately


 

0 Likes