Refund sixads app Payment

Mshop1
New Member
2 0 0

By mistake i was buy a plan sixads app. please give me a suggestion how to my refund payment in paypal account.

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Olivia
Shopify Staff
Shopify Staff
624 63 118

Hey, @Mshop1.

Welcome to Shopify Community. My name is Olivia and I work here.

I'd love to help you out with this today. To provide some context, app billing is actually separate from your Shopify subscription billing, though it is invoiced via Shopify. Therefore, App Devs must authorize app-related refunds. To move forward with a refund follow these steps:

  1. Make sure the app is uninstalled
  2. Connect with the App Dev directly with your refund request
  3. If your refund is approved, the App Dev will coordinate your refund with our Billing team 
    (You won't need to contact our Billing team directly)


That's it! Let me know if you run into any trouble or have further questions and I'd love to help you out.

Warm regards,

Olivia | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Mshop1
New Member
2 0 0
please refund my sixads payment as soon as possible.i already un install
this app but my payments are not refund by you whats the problem that take
so much time.please resolve my payment problem thanks.i am waiting for your
rply please take small time thanks again i said refund my sixadds payment
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Olivia
Shopify Staff
Shopify Staff
624 63 118

Thanks for your reply, @Mshop1.

As I mentioned earlier, app refunds must be requested from the the App Developer directly. Let me know if you have any further questions around this.

Warm regards,

Olivia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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