SHIPPING PROBLEMS

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I JUST HAD A CUSTOMER SEND ME A SCREENSHOT OF THIS:

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I THOUGHT MY SHIPPING WAS SET UP PROPERLY, I READ THE ENTRY ON HOW TO SET UP SHIPPING ZONES BUT APPARENTLY I AM NOT DOING IT CORRECTLY. CAN  D SOMEONE HELP ME? SENDING ME A LINK WONT HELP, I GUESS THE CONFUSION IS LYING IN HOW I SET UP SHIPPING FROM A DROP SHIPPING PARTNER, SPOCKET, IN THIS CASE.THANKS. THIS COULD EXPLAIN WHY I HAVEN'T HAD ANY SALES. 

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