Why am I facing errors while setting up Instagram Shopping on Shopify?

simonevezzani
Visitor
2 0 0

Hi all.
i'm trying to set up mi Instagram account and get the shopping on my profile, but evry time i try to finalize the connections, an error appear.
I've attached a screenshot.

Facebook have already been linked, and the shop is working on my FB page.

the issue comes with my Instagram profile.

CAn you help me?chrome_9snjlX5RrL.png

Replies 2 (2)

saham
Visitor
1 0 0

 

 

Do you have an active catalogue in your Facebook business account? 

 

simonevezzani
Visitor
2 0 0

Yes, evrything is working on my Facebook page.

The shop is correctly activated with the catalogue there