Shipping Rates based on Customer Tags

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New Member
4 0 0

Hi All,

My client's store has both wholesale and retail product offerings. I am seeking a solution for their desired shipping rates. 

Is there an app that can customize shipping percentage of total sale based on customer tag? 

Example: Shipping charge is 15% of total order for both wholesale/retail. Retail clients, however, get free shipping of orders of $99 or more. We obviously do not want wholesale clients to get free shipping, but still get the 15% of total order shipping charge.

I'm wondering about the customer tag option because I have already flagged wholesale products to only appear for approved customer accounts with the wholesale tag. Hope this scenario makes sense. I'm happy to clarify!

Any and all help is appreciated!

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Shopify Partner
94 4 19

Hey @RMazzuca,

I'm a bit late to reply so I hope you found a solution! I figured I would provide an answer for others who may experience a similar shipping requirement.

Offering shipping based on customer tag isn't a built-in Shopify option and you'll need a third-party app for this. Intuitive Shipping lets you create separate shipping strategies for both retail and wholesale customers, and also lets you add in the rules you're describing. Our customer success team is always happy to help at support@intutiiveshipping.com, but I've outlined the general overview of how to get this configured below. 

From what you've described, you would need 3 Shipping Scenarios:

  1. a Shipping Scenario for your wholesale customers with a Condition based on Customer Tag > Wholesale
  2. a Shipping Scenario for your retail customers that has a 'Cart Total' %-based charge, and then assigning the 'Free Shipping Override' to $99.

Since your wholesale customers need to log in to gain access to lower shipping prices, you don't need to assign a customer-type Condition for your retail Shipping Scenario. Any non-logged in customers will have access to the 15% order total shipping cost + $99+ free shipping. 

 

Warm regards,
Sharon 

Co-Founder / CEO @ Intuitive Shipping Inc.
Intuitive Shipping | Smart Boxing | Automate Shipping Profiles





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Excursionist
13 1 0
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Shopify Partner
94 4 19

Hey @milan_appify,

What @RMazzuca is looking for is for their wholesale customers to receive a different shipping rate at checkout than her retail customers. Reason being, wholesale customers already get a discount on the product, and since they usually order in large quantities, they would always qualify for the free shipping promotion that is intended to convert retail customers into buyers. 

Your app would be a good fit if they were looking to make the tagging process automatic.

 

Warm regards,
Sharon 

 

Co-Founder / CEO @ Intuitive Shipping Inc.
Intuitive Shipping | Smart Boxing | Automate Shipping Profiles





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Shopify Staff
Shopify Staff
546 64 130

Hey, @RMazzuca 

You can actually use an app stack to accomplish exactly what you're looking for. Best of all, it's all automated. What you'll need is an app that offers automatic customer tagging capabilities. There is an app called Smart Taggers that will accomplish exactly that. It will allow you to assign tags to orders or customers based on the rules you set up in their app. This app is only $2.99/month. Feel free to contact their support directly here if you need assistance with setting it up.

From there, you will want to use a shipping app that allows you to create shipping rates based on customer tags. Bespoke Shipping is a terrific, affordable option. They offer a 7-day free trial and then their pricing is very straightforward. It's $15/month all in. No hidden costs or capped usage. The only thing you need (along with the other shipping apps) is the carrier-calculated-shipping feature on your Shopify plan. You can get in touch with their support team here if needed.

Overall, this app stack will cost you $17.99/month. Once you set up your rules and conditions within the apps, everything is automated for you and your customers. I hope this helps!  If there is anything else I can help you with, please let me know.

 

Dirk | Social Care @ Shopify 
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