Shop Now Button on Facebook post not working

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Tourist
11 0 7

I can't get ANY of my products to post to FB and I can't get FB's Shop button to work. I have read and read and changed so many things I'm just lost now. I've edited my SEO's and that has not worked either. FB just says to contact them but there is no way to directly contact them. Any help would be appreciated. 

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Shopify Staff
Shopify Staff
695 37 108

Hey, @EdieZimm 

 

Ava here from Shopify!

 

Could you show me some screenshots of the error messages you are seeing from the Facebook Sales Channel? Are there any error messages within your Facebook account about the connection? There is a guide here on how to add the Facebook Shop tab, but if you could show me the error messages you are seeing and outline the troubleshooting steps you've already taken, I'd be happy to look into this more for you now.

 

Speak soon!

Ava | Social Care @ Shopify
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