Solved

Why can't I log in to my Shopify app?

hancakes14
Visitor
1 0 0

Hi, 

I am having trouble logging in to Shopify app. When I attempt to login it says that I need to contact support. Can you please help me get this fixed? 

 

Hannah Gaddis 

Accepted Solution (1)

Oliver
Shopify Staff (Retired)
429 48 106

This is an accepted solution.

Hi, @hancakes14 !

This typically means we'll need to authenticate the account to look into the issue. While we’re not able to authenticate merchants and provide account-specific support via the Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit the Help Center and log in to your account to create a support request.

Warm regards!

To learn more visit the Shopify Help Center or the Community Blog.

View solution in original post

Reply 1 (1)

Oliver
Shopify Staff (Retired)
429 48 106

This is an accepted solution.

Hi, @hancakes14 !

This typically means we'll need to authenticate the account to look into the issue. While we’re not able to authenticate merchants and provide account-specific support via the Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit the Help Center and log in to your account to create a support request.

Warm regards!

To learn more visit the Shopify Help Center or the Community Blog.