Shopify Chat App

New Member
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Hi there, 

I was trying to set up the Shopify Chat app on my store, however when I downloaded the Shopify Chat Ping on my Android phone I was unable to find my store. 

When I used an IOS phone I was able to just type in the name of my store and the app found it. 

How can I get the app to find my store? It only allows me to select from a list of stores however the one I need is not showing up.