Shopify Chat Not Loaded?

Tammy_Levasseur
Tourist
8 0 0

 in the past couple of days when I select the ping icon it view my chats I get this screen?  I’ve been using this feature for over a year so not sure why it’s saying I need to download.  The chat feature is already installed and now because this screen comes up I can’t access my messages.

has anyone else experienced this issue?

8D7E9A16-C6DE-4247-A76B-59638D5E70F4.png

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Tira
Shopify Staff
Shopify Staff
1107 74 179

Hey, @Tammy_Levasseur.

Tira here to help.

Thank you for reaching out. That is strange. I did some digging and we don't have any reports of this screen staying on a screen when using the Shopify Ping app

Can I get you try to to uninstall the app and then reinstall the app from your device? Keep us posted if this helps!

Talk soon, 

Tira | Social Care @ Shopify 
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