Shopify Chat channel no longer opening on shopify admin panel

RogueCase
Excursionist
18 0 6

Hey

I closed my store for few hours & I reopened now & since then the "shopify chat" sales channel always shows a weird error message. I don't know why it's in french but it says "Shopify.okta.com is blocked. Shopify.okta.com doesn't authorize this connection" what's the issue here?

 shopify chat issue.PNG

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Brie
Shopify Staff
Shopify Staff
553 43 93

Hey, @RogueCase!

That is strange indeed. Have you already tried using a different browser or an incognito/private browsing tab to check if it's working there? Let me know if it's working in either of those. Cheers.

Brie | Social Care @ Shopify 
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RogueCase
Excursionist
18 0 6

I tried on phone & it's worked! I only wanted to access it to disable to chat window.

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Brie
Shopify Staff
Shopify Staff
553 43 93

Hey, @RogueCase!

Thanks for trying that - if it's working on your phone then it may be a localized issue. Did you clear your computer browser's cache and try again?

Brie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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