Hi, I just gave Shopify Chat a test run and really appreciate the very simple way for customers to quickly interact with a merchant.
However, a few things threw me off, and with this post I was hoping to see if others are missing the features I am missing.
1. Current url / chat trigger A customer starts the chat from a product, say “Red sneakers”. They immediately ask customer service: “Is this available in other colors?”
Currently, customer service has to ask what product the user is referencing to.
Idea: Let customer service see what page/product/url the chat was started from. This way, we can immediately respond with “Yes of course, here’s the link to the blue sneakers”.
2. Link to start chat Currently the link to start a chat, that can be embedded in newsletters, sms and other places, opens the home page on Shopify, i.e. store.myshopify.com/?chat
Idea: Let /?chat work on any page, so that the link can be used to open chat within pages/products on Shopify, without redirecting users to the home page.
3. Other suggestions - I would love if merchants could have more control over the button, both styling and ability to hide the default button and using the link trigger mentioned above. - I would also love if the chat window itself could be styled to suit the theme colors. - I would also like if merchants could have a setting for asking the user to input their email, prior to starting the chat.
Hope to hear from the community and see what other suggestions there are. :)