Thanks for getting in touch. I have reached out via a secure email to gather some more details from you. Please respond accordingly and I can continue to support you from there regarding your request for an NPO account.
This is an accepted solution.
For security reasons, we no longer provide support for accounts directly from the Community forums. For Non-Profit, account enquiries, we will need to access your account in order to assist.
While we're not able to provide account-specific support via the Shopify Community at this time, we'd be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.
Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!