Shopify Google App

danblackadder
New Member
5 0 0

Hi,


I have all my products synced and available in the Shopify Google App, however I keep getting an error on Shopify side telling me:

Barcode isn’t the correct length (needs to be 8, 12, 13, or 14 digits in length).

Whilst on the Google side I get:

Missing value [gender]

Missing value [color]

Missing value [age group]

I have filled in all fields on the Shopify Google additional fields, and ensured these 3 are filled, and I can see on my Google Merchant account, the products show:

identifier exists: No
Is there a way to force a resync between Shopify and Google Merchant? Or am I doing something wrong?

 

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EmmanuelFlossie
Shopify Partner
870 32 195

For correct error and warning reporting only use Google Merchant Center > Products > Diagnostics.

When submitting product identifiers the following rule applies.
If a manufacturer has assigned a bar code, then submit brand, mpn (if available), GTIN and set identifier exists to yes.
If the manufacturer has not assigned a bar code, then remove the values brand, mpn, gtin and set identifier exists to no.
References:


https://support.google.com/merchants/answer/6324351
https://support.google.com/merchants/answer/6324461
https://support.google.com/merchants/answer/6324482
https://support.google.com/merchants/answer/6324478

 

Apparel Products

For apparel products go to Shopify > Products > Click on your product > More actions > Google Fields > add the variants

I'm a Google Shopping Specialist & a Google Ads Platinum Product Expert (Only a hand full of Platinum experts in the world!)
Need Premium Data Feed Management Support? Get in touch.
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danblackadder
New Member
5 0 0

Hi,

Thank you for your reply.

Apparel Products

For apparel products go to Shopify > Products > Click on your product > More actions > Google Fields > add the variants

Reference the above. I have already done this. This is my whole post, the sync between Shopify and the Google Merchant is not doing anything. Nothing is being updated. I have been making changes over the last 7 days, and except for the initial push of products to Google, there has been no changes to anything I have updated since the first push of products.

Is there a way to force a re-sync between Shopify and the Google Merchant store?

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danblackadder
New Member
5 0 0

This is what shows on Shopify in the Google section:

danblackadder_1-1618915139748.png

This is what shows on Google for the same product:

danblackadder_2-1618915227596.png

 

 

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danblackadder
New Member
5 0 0

Just to add more information, as you can see from the above post, I have also filled in the category ID, but I still get this:

danblackadder_0-1618915341117.png

 

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EmmanuelFlossie
Shopify Partner
870 32 195

Then the issue is with the app, not you adding the data. As this is a technical issue, contact the developer support, ie Shopify.

I'm a Google Shopping Specialist & a Google Ads Platinum Product Expert (Only a hand full of Platinum experts in the world!)
Need Premium Data Feed Management Support? Get in touch.
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danblackadder
New Member
5 0 0

Okay, thank you for your reply.

I have sent them a message, but wanted to ensure I wasn't doing anything wrong in the mean time.

If there is anything I can do to force a re-sync, that would also be helpful.

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