Shopify apps review reply not working

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Shopify Partner
11 0 0

Shopify apps review reply not working - I have posted a reply to reviews and it says in a blue banner that it has been posted and an email sent to the reviewer. But once I refresh the page - even after a couple of days, the reply has not been posted on the public listing.

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Shopify Partner
85 4 17
Hi there,

Can you share with us which theme and review app you are using as well as if you made any changes to the theme code?
Jay Friedmann | Developer @ Swiss Media
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Shopify Partner
11 0 0
I am talking about reviews on shopify app listing pages as an app developer.
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Trailblazer
222 18 65

You might try Reviews from this all-in-one marketing platform with an easy importing process, with a Growth plan you are able to moderate, reply, feature reviews on your store.

Furthermore, a series of review request emails are included as well (fully editable email templates) to collect more reviews from buyers.

 

Let me know your thoughts and if you think it is too promotional, instead of informative, then pardon me please :)

Growave is the all-in-one marketing platform that helps Shopify brands reach their audience, engage users and increase conversions with ease here.
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