Shopify chat for merchants

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How are the conversations handled when using Shopify chat and Shopify ping, I usually would use email since my email is encrypted and secure but how are my website chat conversation handled, can Shopify still see those messages or are they encrypted that only the merchant and the customer can see, obviously I don’t have anything to hide but depending on how the communication is handled I would decide if I should use them, example it’s not good to use messaging if a website is not SSL enabled so that the messages are not able to be read by other people.