Snapchat business not linked

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I'm trying to do some tracking on my snapchat ads from shopify.  Using the Snap Ads app, I'm gone in and put my snap pixel id and it is tracking according to snapchat.  But the snapchat for business portion is showing the image below.   I have a business account with snapchat.  Anyone have any suggestions?  Is this a snapchat issue or a shopify issue?  Not sure where to turn to for help.

Screen Shot 2020-11-09 at 9.13.20 AM.png