Some Third-Party Apps may not be accessible on Chrome 80 update

Community Manager
Community Manager
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On February 17th 2020, an update to the Google Chrome browser (Chrome 80) will change the way websites are able to access browser cookies.


As your Shopify admin relies on cookies to authenticate with apps you have installed on your store, this may impact some of the Shopify apps you use if the developer has not updated their app to support this change.


When accessing an affected app, you may see a cookie error, constant loading, app error screen or missing functionality.


This issue only affects you if:

  • you upgrade to Chrome 80 or later
  • use an app that loads within the Shopify admin, also known as an embedded app
  • the app’s developer has not updated their code for Chrome 80


Temporary workarounds:

  • open the Shopify admin with another browser to access the app. Alternatives include Firefox or Safari (this will only work temporarily).
  • install an alternative app from the Shopify App Store that has updated to function on Chrome 80

If you are using an app affected by this issue, please contact the app’s developer so that they are aware they need to make updates to support Chrome 80.

TyW | Community Manager @ Shopify
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