Sophia here from Shopify. I'm sorry to hear that you've had an issue with app charges. While Spocket is a third-party app, the charges will appear on your Shopify invoice so I would be happy to take a look into the billing situation here and get in touch with the app developers on your behalf to request an adjustment if necessary.
Do you remember when you originally installed the Spocket app and when you removed it from your admin? This app offers a 14-day free trial, but if it was installed in your admin for longer than that or if any plan above their free plan was selected during that time, it's possible for charges to come through. I'll send you an email so I can look into the invoice(s) on your account. Looking forward to getting this resolved for you!
You should be able to contact their Support team at email@example.com. They're pretty responsive and should be able to attend to your concerns right away. Although I think Sophia already did a great job of explaining as the app offers 14-day free trial, but if it was indeed installed in your apps on Shopify for longer than that then it's likely for charges to come through.
I sent you an email on Tuesday, September 17 so I can take a look into the charge(s) and get any invoicing issues resolved for you. If you received the email, kindly reply there with the requested information and I'll take a look into the invoice(s) as soon as possible. If you haven't received the email, please let me know. Thank you!
There wasn't a reply on the ticket I sent, but I can see that you created a couple other tickets the same day and that you're now in communication with the Spocket app developers. There weren't any Spocket app charges on your invoices, but hopefully they're able to locate where the charges came from if you're seeing them on your card statement.
If you have any questions about anything you currently see under Settings > Billing, please let me know and I'd be happy to help.
Sophia here from Shopify. I'm so sorry to hear that there was a mixup with your invoice. While I can't reverse the charge without permission from the app developer first, I would be happy to take a look into the account and verify the dates the app was installed and uninstalled as well as the app billing period for the charge you received. I'm sure that the Spocket team will be able to help you out, but please let me know if you'd like me to investigate on my end so you can pass any additional details along to their team.
|2 hours ago|
|6 hours ago|
|7 hours ago|
|10 hours ago|
|12 hours ago|