The ReCharge App Has Disappeared from the App Store?

hogify
New Member
8 0 0

I just uninstalled ReCharge (intending to reinstall it) as I was updating my theme and needed the modifications in the updated theme.

ReCharge is no longer on the app store, where has it gone and why? How can I get it back?

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Elias
Shopify Staff
Shopify Staff
1122 116 161

Hey, @hogify.

Elias here with Shopify Support. Thank you for reaching out!

There are a few changes with subscription apps, as we prepare for the roll out of Shopify Subscriptions. As such, ReCharge and a few other subscription apps won't be appearing in the search results; however, you can download the new version of their app here - Recharge Subscription. It's important to note that the new version requires Shopify Payments, and isn't compatible with custom Plus checkout or Shopify Scripts at this time. If you need any help with setting up the new ReCharge app, you can always reach out to the developer directly through the contact information found in the Support section of their app's page. 

That said, if you're interested in Shopify Subscriptions, you can find our set instructions and eligibility requirements here: Setting up subscriptions. Or, if you'd like to explore some other subscription apps, we have a filtered list of them here.

Let me know if this is what you're looking for?

Elias | Social Care @ Shopify 
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 - To learn more visit the Shopify Help Center or the Shopify Blog

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econugenics1
New Member
1 0 0

Hi @Elias,

We are currently using the original Bold Subscriptions app (still on a separate checkout than Shopify), and are considering moving to Recharge, since we are unable to migrate to the newer version of Bold Subscriptions that uses Shopify payments, and the app developer has not provided a clear timeline for when. As I'm sure you know, having two separate checkouts is not ideal from a reporting standpoint, or any way you look at it.

My question to you is, if we were to install Recharge, would we:

A) be able to transfer our existing recurring orders from Bold

B) be able to use Shopify Payments as our Gateway, even if we are restricted to non-Stripe gateways due to our industry? We currently use Paypal PayFlow Pro.

Thanks,

Logan

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jmargitn
New Member
3 0 0

Hi @Elias!

Thanks for all of this information! I'm curious when Shopify Subscriptions will actually be available — we are in the middle of a build and would ideally like to use this from the beginning of the project, however, if Shopify Subscriptions is still weeks or months away from being available, we'll need to use ReCharge or another app. 

 

Thank you!

 

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Elias
Shopify Staff
Shopify Staff
1122 116 161

Hey, @jmargitn.

Thank you for joining this thread!

Shopify Subscription is available already. However, to clarify, it's an integration that allows third-party subscription apps to process payments directly on Shopify Checkout using our new Subscription APIs. If you'd like to learn more about this, you can check out our changelog and our guide on setting up subscriptions for your store. That being said, ReCharge has updated their app with our new Subscription APIs, so you can integrate their app with your store. This way, your customers can experience the seamless checkout experience on Shopify.  

The following subscription apps works with Shopify Checkout:

- Bold Subscriptions
- ReCharge Subscriptions
- PayWhirl Recurring Payments
- Ordergroove Subscriptions (Currently unlisted)

If you need any assistance with these apps, you can always reach out to the developers through the contact information found in the Support section of their app pages.

Were you using ReCharge before this or a different subscription app?

 

Elias | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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eugenesochbc
New Member
2 0 0

Hi Elias,

 

I can't seem to find the Shopify Subscription app...

The only apps I can see are the Bold Subscriptions or Pay Whirl...

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Elias
Shopify Staff
Shopify Staff
1122 116 161

Hi, @eugenesochbc.

Welcome to the thread! 

Just to clarify, Shopify Subscription is an application programming interface (API) that allows developers for subscription apps to check out directly on Shopify Checkout. Though there isn't a Shopify app for this, the Subscription API allows these apps to give customers a seamless checkout experience as opposed to checking out externally. That said, we also have a guide to help with setting up subscriptions for your store. If you'd like to learn more about our new Subscription APIs, more information can be found in the thread. 

The following third-party apps have been updated with our Subscription APIs:

- Bold Subscriptions
- ReCharge Subscriptions
- PayWhirl Recurring Payments
- Ordergroove Subscriptions (Currently unlisted)

I hope this helps! If you have any other questions on this topic, don't hesitate to let me know!

Elias | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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romzer
New Member
1 0 0

Hi, @Elias.

I used your link to download the new version of Recharge (https://apps.shopify.com/subscription-payments?utm_campaign=Guru+Ask&utm_medium=Forums&utm_source=so...) but it says "Sorry, Shopify says your store is ineligible for subscriptions.". Indeed, i think Shopify Payments is not available in my country (France) but i very need this app asap, can you help me to understand what is going on ? I read all topics about the new Recharge version and Shopify Subscriptions and Payments but i'm confused... Can you give me a solution for my case ?

Thank you !

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hogify
New Member
8 0 0

So you are forcing users and developers to use your new Shopify payments integrated version, yet in your own words isn't compatible with a lot of stuff "and isn't compatible with custom Plus checkout or Shopify Scripts at this time". Plus it appears you don't support all countries yet?

 

Shouldn't you get it fully working before you force this on people? This seems like a bad decission on Shopify's part to force a half baked Shopify payments solution on its users.

 

Plus the new version of ReCharge appears to be 60$ a month, which is a lot considering it was free before. You are killing the ability for small or new businesses to run subscription based services on Shopify. 

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tonymcfly
New Member
1 0 0

Same for me, I want to use Recharge but they say "Sorry, Shopify says your store is ineligible for subscriptions" and my country France is not available for shopify payment........................

So I can't use subscription on my store ??????

How can I setup subscription without shopify payment please ????

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