I'm happy to enable this for both of you as well. Please reply to the email that I’ve just sent you when you get a chance, and we’ll get this done!
Helen | Social Care @ Shopify
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Hi, I have a similar problem. I have a Basic Shopify already ANNUAL, but I cannot activate Third Party Calculated Shipping Rates.
The system ask me to upgrade the Plan to Annual anyway, saying this:
"Enable third-party calculated rates at checkout
Your current plan doesn’t offer this feature. Upgrade your plan to enable calculated shipping rates using accounts from FedEx, UPS® and apps."
If I click through on the CTA (Upgrade Now) I land on this message:
"You are currently on the Basic Shopify plan and you are billed annually" "Change your billing period"
Can you help me please?
No problem at all! I'd be happy to help with enabling the Third Party Calculated Shipping rates (CCS) for your store. I've located your store and I've sent an authentication to the registered email we have on file. Kindly check your inbox and reply to it. After that, I'll be able to take care of this for you!
No problem! I've sent an authentication email to the registered email we have on file for your store. Please check your inbox and reply to it. After that, I'll be able to enable the Carrier Calculated Service API for your store.
Happy to help! I've sent an authentication email to the registered email we have on file. Please check your inbox/spam folders and reply to it. After that, I can enable the CCS for your store.
For any new community members joining this thread and looking to get Carrier Calculated Shipping (CSS) enabled as well, feel free to contact Shopify Support directly for immediate assistance - We've got a guide for accessing more contact options here.