Ticketing System with Special Requirements

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I'm getting lost in the amount of shopify apps and maybe you guys can recommend me something.

What I need is a ticket system that only imports orders with certain products.
#1 Each order for a product type/collection is automatically turned into a ticket
#2 The ability to add agents to each ticket and also messaging the customer from within the ticket directly via email like a regular customer support system
#3 The agents should be able to have a conversation between themselves within the ticket without messaging the customer
#4 The ability of uploading images into a ticket would be great but not a necessity

Hope someone knows something that might work out.