Unable to reconnect Facebook page

5 0 4



I had all the same issues all of you had and solved it.  Me and another user had 'Admin' privileges in the business manager, yet Shopify said I did not. Here is what worked.


  1. Disconnect your facebook account from shopify.
  2. login to facebook as the admin, preferably the main owners account, not some admin added later.
  3. go to this page in facebook https://business.facebook.com/campmaid/settings/?tab=admin_roles&ref=page_edit
  4. On this page, My user and that of the original owner were not 'admins', we were under 'Custom' at the bottom. The 'Admin' was some person who had access awhile ago who doesn't even work with us anymore. But we were Admins on the Business settings page. Stupid facebook has two different areas! I was not able to make any changes to the 'admin' or 'custom' and not able to '
    Assign a New Page Role' (as admin) to me because I was set as 'custom' at the bottom.. On the screenshot below, the Ken guy is the actual owner and creator of the page. Note, you cannot see my user under 'custom' because I already removed me as a user in business settings before the screenshot, but I was here as 'custom' also. 
  5. Screen Shot 2019-09-22 at 7.45.44 AM.png
  6. I then went to the 'business settings' page from the owners account and 'removed' me from the account completely. I also removed the 'admin' that was showing up on this page https://business.facebook.com/campmaid/settings/?tab=admin_roles&ref=page_edit
  7. I then went back to this page https://business.facebook.com/campmaid/settings/?tab=admin_roles&ref=page_edit from the owners account and searched for me under 'Assign a New Page Role'. Since I had been removed, I now show up here and assigned myself the 'admin' role. 
  8. I logged into MY account, accepted the invitation to be the 'admin' of the page.
  9. I then went back to this pagehttps://business.facebook.com/campmaid/settings/?tab=admin_roles&ref=page_edit and I was the ADMIN!
  10. Screen Shot 2019-09-22 at 7.55.39 AM.png
  11. I then went back to shopify, connected my facebook account and my page showed up and now i'm connected again.
  12. I then checked my user under the facebook business settings area and facebook added my user as an admin. Interesting thing, it left two check boxes unchecked. 
  13. Screen Shot 2019-09-22 at 8.11.57 AM.png
  14. Note. If you are the only 'admin' on the account and cannot remove yourself, use a friend or family member facebook account and 'Assign a New Page Role' as admin to them this page https://business.facebook.com/campmaid/settings/?tab=admin_roles&ref=page_edit

reply if this worked for you.


1 Like
7 0 3
For reasons I cannot explain, we have been connected to Facebook for the
last several months.


New Member
2 0 0
Did you try the solution in Facebook business manager. I saw it was posted.

In business manager try this solution it helped for Rustic Slate and many other Shopify stores.

Make sure that your PAGE is the PRIMARY BUSINESS PAGE. Click on the page on the right and then you will see PEOPLE to the right of that. Click on the ARROW to the far right of your name and make sure that MANAGE JOBS and VIEW EARNINGS INSIGHTS is turned OFF and that MANAGE PAGE is ON (this means you will have admin privs here too)--> select SAVE