We have a feature request and have been in touch with a customer support person from the App's support team. However, since a feature had been changed, the we notice that there has been no response from the App developers. We have had critical errors that are stopping our order flow yet there seems to be no urgency given to out issue.
Please can somebody help us out on this.
Welcome to Shopify Community. My name is Olivia and I work here.
Thanks for connecting with our network and sharing your concerns. I'm sorry to hear that you are running into some issues with a Shopify Partner. We hold our partners accountable to provide the same high level of care and standard set by Shopify. Our partners are heavily vetted and trusted to support our merchants.
As you haven't shared any specific details around your previous communications with the partner, let's look at some common scenarios and next steps:
Please let me know which of these is most applicable to you, and we can talk more about next steps.