I’m not sure if this is the right section, so please move if necessary. I have the following problem:
I have installed the app “upsell recommendations by autocommerce”, but as it causes an interference with a different app, I had to uninstall it. Unfortunately the problem still remains, even after deinstallieren the app.
Uninstalling the app didn’t remove all the code so I wanted to ask if anyone could help me uninstall it completely.
I am very grateful for any help,
I'm with an app company that provides the Frankie recommendation app. App companies (when their app is installed) are able to request access to your store to assist you. If you install our app Frankie, we can request access and have a look for you. When we see what the situation is, we'll be able to advise whether we can assist or not. Link to Frankie: https://apps.shopify.com/fashion-ai
Have you taken a look around the dev documentation or use their support? If this is a known problem, usually they will have a guide about what code to remove and how to do it.
Sometimes, after uninstallation, this new code added by the script is not removed automatically. This is probably the cause of your problem.
There can not be a one-size-fits-all solution to this problem as it depends on what the app did and what kind of files are used by your theme.
However, a developer can easily solve this issue in minutes by identifying the unnecessary code and removing it.
My colleague who developed this Shopify app (Upsell with AI recommendations - link: https://apps.shopify.com/recommend-similar-looking-products) can help you with this for free.
Let me know if I can help.