Wanted: live chat app that allows customers to upload images

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Tourist
4 0 1

I run a shop selling mending supplies. I want to add a live-chat app to my store, but I want one that allows customers to upload photos of clothes they're planning to mend, so I can help advise them on the best products or product colours in my shop to purchase (or not purchase). And optionally I'd be able to reply back with images - preferably from an app on my phone.

Is there an app with these features that is not super expensive? The cheapest one I've seen is $25/month and you need to pay for 24 months up front.

I know there are some apps that work with WhatsApp and/or Messenger, but I don't know if these integrated apps would allow image transfer. Ideally I'd like an option that someone doesn't have to login to access, so if they don't have Facebook and want to chat in guest mode, they can still send photos and don't have to sign up for a service they don't want.

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Shopify Partner
51 4 10

This is an accepted solution.

Hi @ELF we use tawk.to and images are sent & received easily. Its is absolutely free too. I believe it shoud work perfectly in your case. Please do let me know if any more queries on the same.

Here is the link : https://apps.shopify.com/tawk-to?surface_detail=tawk&surface_inter_position=1&surface_intra_position...

 

Shan | www.linkedin.com/in/shansalam

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Tourist
4 0 1

Oh fantastic. Thank you so much!

Shopify Partner
210 2 10

Facebook Chat Box app uses Messenger allowing you to chat with customers. It allows users to upload images. You can send images and customers as well.
Besides live chat, it can send a message if a product in the cart is abandoned or announce if an order is fulfilled.
This's a good chat tool to connect with customers. However, they have to be Facebook users.

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Tourist
41 0 1

I am looking for something quite similar, although not a live chat but a comment section that also allows site users to upload / post images as well as leaving comments......

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Shopify Partner
62 5 11

You may check our App : https://apps.shopify.com/aio-chat which helps you to add WhatsApp, Messenger, Live Chat etc. to your website.
This will help users to chat using any of their favorite social apps. 

App also have the feature to include url of the page what user is browsing. For example if a user is in ipega game control page and have question about it, they can click on whatsapp icon and it will take them to chat with you in whatsapp including that product page url.

 

Shopify Store Setup
Customize Shopify Theme
Develop Custom Shopify App
For any Shopify Developments : http://expertsinshopify.com

Use AIO Chat App and get more closer to your customers: https://apps.shopify.com/aio-chat
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Provide Support offers this feature, which will allow both you and your customers upload pictures and videos directly through chat. The price starts from $15 per month or $99 for the whole year.

Live Chat for your Shopify Website: https://apps.shopify.com/provide-support-live-chat-1
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