I run a shop selling mending supplies. I want to add a live-chat app to my store, but I want one that allows customers to upload photos of clothes they're planning to mend, so I can help advise them on the best products or product colours in my shop to purchase (or not purchase). And optionally I'd be able to reply back with images - preferably from an app on my phone.
Is there an app with these features that is not super expensive? The cheapest one I've seen is $25/month and you need to pay for 24 months up front.
I know there are some apps that work with WhatsApp and/or Messenger, but I don't know if these integrated apps would allow image transfer. Ideally I'd like an option that someone doesn't have to login to access, so if they don't have Facebook and want to chat in guest mode, they can still send photos and don't have to sign up for a service they don't want.
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Hi @ELF we use tawk.to and images are sent & received easily. Its is absolutely free too. I believe it shoud work perfectly in your case. Please do let me know if any more queries on the same.
Facebook Chat Box app uses Messenger allowing you to chat with customers. It allows users to upload images. You can send images and customers as well.
Besides live chat, it can send a message if a product in the cart is abandoned or announce if an order is fulfilled.
This's a good chat tool to connect with customers. However, they have to be Facebook users.
You may check our App : https://apps.shopify.com/aio-chat which helps you to add WhatsApp, Messenger, Live Chat etc. to your website.
This will help users to chat using any of their favorite social apps.
App also have the feature to include url of the page what user is browsing. For example if a user is in ipega game control page and have question about it, they can click on whatsapp icon and it will take them to chat with you in whatsapp including that product page url.
Provide Support offers this feature, which will allow both you and your customers upload pictures and videos directly through chat. The price starts from $15 per month or $99 for the whole year.