Yet another MailChimp pop-up problem!

New Member
1 0 0

Hello all,

Set-up a subscriber mailchimp pop-up after linking mailchimp to shopify. No code transfer necessary, automatic process handled. 

Surprise, surprise the pop-up is not showing up. I have deleted cookies, went incognito, tried other browsers, mobile, etc. 

Scoured the forums with no luck. See a bunch of posts that get replied with "Here is a screenshot of your working pop-up, not sure why you can't see it." Not much troubleshooting. 

I understand the theme itself could be preventing. Where could I verify that the code was correctly implemented?

Does it take time for the changes to take place? (Seems unlikely to me). 

Any help would be greatly appreciated! Thanks!


Shopify Staff
Shopify Staff
654 35 105

Hi Dokotah, Tira here, a Shopify Guru ready to help! 

It looks like you have already tried a number of troubleshooting steps such as clearing your cookies, trying incognito mode and other methods to get the pop-up to appear. I took a look at your storefront and in the first few seconds, I didn't see a pop-up appear, however after staying on the page for a bit longer, the pop-up eventually appeared and looks like this:

Typically the Mailchimp code is usually inserted into the theme.liquid file of your theme's code. To check this, you can go to your Shopify admin into "Online Store > Themes > Actions > Edit Code" and click on the "theme.liquid" file on the left. Mailchimp also has an extensive document on the process of adding your pop-up and generating a code to pop-up here: Mailchimp - Add a Pop-Up Signup Form to Your Website

My other recommendation would be to use an app such as Mailchimp Forms by MailMunch which would add a pop-up to your store and connect your Mailchimp list to the app. 

Let me know if that helps!

Tira | Social Care @ Shopify
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