Yotpo reviews showing on desktop but not mobile

Highlighted
Tourist
3 0 1

Hello. I manually installed Yotpo to my store and the widget and starts under product name show up on all formates. 

However when we got a review and published it, it is only visible on a desktop site and not when visited on a mobile. Any ideas? I'm assuming I have done something wrong.

https://www.christiangiftsandmore.co.uk/collections/pamper/products/pamper-letterbox

0 Likes
Highlighted
Shopify Staff
Shopify Staff
75 2 24

Hi, @Ajduke5!

Welcome to Shopify Community. My name is Olivia and I work here.

Thanks for sharing your question with our team. I was happy to do some research for you, and it looks like this can sometimes happen on custom or third-party themes. Not to worry though, the Yotpo support team can absolutely lend you a hand to help make sure the reviews are installed properly and appearing on both mobile and desktop as expected. 

Here are the steps of getting in touch with a third-party app dev:

Olivia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes